We have a simple contract for you to review and sign before we start our investigation. If you find that the value of our work product does not match your expectation, then notify us -- and you'll receive a complete and courteous review of the report and may recieve a partial or full refund within 15 days.
Our business thrives on return customers and our Satisfaction Guarantee is one way we can ensure you're happy with our services and customer support. It also ensures that you get more value than you expected - or we will fix the problem and come to a mutual agreement!
There's no reason to make a simple task difficult to resolve. Just let us know what you want to do in effort to correct and resolve the problem and we'll make every effort to correct any defect in our work product.